CATEGORY: ORDERS

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Q: I had problems ordering a product on your site. What other means can I use to order your products?

A: First, if you experienced problems with our website, please let us know. We have also provided customers with ordering troubleshooting tips. If you would like to order by phone, please call us at +91 291 2433323. You can also order via e-mail. If you order via e-mail, please be sure to include your mailing address, phone number, and the product(s) you wish to order.
Contact e-mails: info@scientificpub.com books@scientificpub.com

Q: How do I order a Scientific Publishers catalog?

A: You can order a Catalogue online by going to: http://www.scientificpub.com/catelogue.aspx OR you can contact our Customer Service department by phone +91 291 2433323 OR by E-mail: books@scientificpub.com

Q: How do I order a single article from one of Scientific Publishers’ journals?

A: Scientific Publishers’ is designed for you to conveniently order one of Scientific Publishers’ articles. Please go to: http://www.indianperiodical.in/IP/journallist.aspx for complete information and order methods.

Q: How do I change the mailing information/customer information I gave you?

A: Contact us by e-mail or call +91 291 2433323. If you want to change the information via e-mail, please include the following information in your message: your name, previous mailing address, phone number, and/or e-mail address, as well as your new mailing address, phone number, and/or e-mail address
Contact e-mail: info@scientificpub.com

Q: I would like to order a book/subscription to a journal.

A: To order a book/subscription to a journal please browse our web site to order online OR call +91 291 2433323 OR by Email: International Book Orders:
Contact e-mail: books@scientificpub.com All Other Orders: info@scientificpub.com

Q: I have a problem with a bill I received for a book order/journal subscription.

A: For problems with bills please contact our order customer service department. You can email us with the information including the bill/invoice no.#, cheque no. # OR any other relevant information that can help us serve you better and best. Contact e-mail: customer@scientificpub.com

Q: How do I find out the price of a book or the price of a journal?

A: To find out the price of a journal please visit our web site OR contact books@scientificpub.com for books related orders and journals@scientificpub.com for journals related orders.

Q: I have been billed for a book/journal subscription but have not received the book/journal subscription.

A: Please contact customer service about books/journal subscriptions that you have not received, but for which you have been billed.
Contact e-mail: info@scientificpub.com

Q: I did not receive a volume of a journal but I am not sure if I received a renewal notice.

A: If you haven't received your new journal volume but aren't sure if you received a renewal notice please contact Tanay Sharma, manager of our customer service department.
Tele: +91 9828085555
Contact e-mail: tanay@scientificpub.com

Q: I am the author of a paper that is in press or has been published in a Scientific Publishers journal and would like to order reprints.

A: Contact our Journal Service Department at below information.
Tele: + 91 291 2433323
Fax: +91 291 2624154
Contact e-mail: prsharma@scientificpub.com

Q: I would like to use an article of a journal or chapter of a book in my work. Who should I contact about rights and permissions?

A: Questions about right and permissions should be directed to P. R. Sharma, Rights and Permissions Manager.
Contact e-mail: prsharma@scientificpub.com

Q: I am the editor of a journal and I am requesting a contract for a special issue of the journal and a marketing questionnaire.

A: Please contact Pawan Kumar to receive marketing questionnaires and special contracts.
Tele: + 91 291 2433323
Contact e-mail: prsharma@scientificpub.com
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Q: What kind of discounts can I get for bulk purchases?

A: Depending on whether you are a Resale Vendor, Wholesaler, or a Retail/Trade store, you may qualify for differing discounts. Contact: Rajendra Choudary, Sales & Publicity Coordinator
Tele: +91 9214417855
Contact e-mail: rajendrac@scientificpub.com

Q: What kind of discounts can I get for my online bookstore?

A: Depending on whether you are a Resale Vendor, Wholesaler, or a Retail/Trade store, you may qualify for differing discounts. Contact: Rajendra Choudary, Sales & Publicity Coordinator
Tele: +91 9214417855
Contact e-mail: rajendrac@scientificpub.com

Q: I’d like to arrange/propose a specific discount to members of an organization/association for a Scientific Publishers journal. Whom should I contact?

A: Contact: Tanay Sharma
Tele: +91 9828085555
Contact e-mail: tanay@scientificpub.com

Q: What are shipping and handling costs for books?

A: India orders will be shipped via courier; outside India orders will be shipped via Economy Parcel Post. For shipments via other delivery services, contact Scientific Publishers for details. Allow 3–4 weeks for delivery after publication. Booksellers: Call for freight charges.
Contact e-mail: info@scientificpub.com

Q: Are back volumes of Scientific Publishers journals available?

A: Back volumes of Scientific Publishers journals are available. Back volume prices are the current subscription rate and both print issues and electronic access will be provided. A 30% discount can be applied for printed back volumes only. The current subscription rate will be applicable for each volume. Postage and handling is included. To find current subscription rates, find the journal at http://www.scientificpub.com . For additional information and to place orders, please contact: Subscription Department, Scientific Publishers, 5-A, New Pali Road , P.O. Box 91, Jodhpur – 342 001 (Raj.) India.
Tele: +91 291 2433323
Contact email: journals@scientificpub.com

Q: Can my bookstore purchase single copies of journal issues for resale?

A: No, you can not purchase any single issue of the journal. Advance payment is appreciated. Contact: Rajendra Choudary, Sales & Publicity Coordinator
Tele: +91 9214417855
Contact e-mail: rajendrac@scientificpub.com

Q: How can I get a sample copy of a Scientific Publishers journal?

A: You can request a print sample or specimen copy of a Scientific Publishers journal by finding the journal in our Quick Search online catalog. You can "order" a print sample or view a PDF. sample. Free samples may be sent at the discretion of the Publisher if quantities asked for are judged to be excessive. Please do not request specific issues. You may also order sample journals via e-mail journals@scientificpub.com please include your name, address, phone number, and journal title in your message. Or send a mailed request to Scientific Publishers, 5A, New Pali Road , P.O. Box 91, Jodhpur – 342 001 (Raj.) India

Q: I want to contact your customer service department.

A: For problems in ordering, delivery, or payment, please contact in writing: Customer Service Department
Scientific Publishers 5-A, New Pali Road, P.O. Box 91,
Jodhpur – 342 001 (Raj.) India
If delivery problems reoccur or if you have not received satisfaction, contact the Customer Service
Tele: + 91 291 2433323
Fax: +91 291 2624154
or Email: customer@scientificpub.com

Q: My query awaits to be solved?

A: If you are still not able to solve your queries email Tanay Sharma, Marketing and Management Department, Scientific Publishers.
Tele: +91 9828085555
Contact email: tanay@scientificpub.com